Before You Begin

Your computer must meet the requirements to access your virtual office using the Cloud9 remote access manager.

If you are NOT working from a Windows 7 computer, you will need to upgrade to Windows Service Pack 3 and the latest version of Remote Desktop Protocol (RDP). You will also need to upgrade your printer drivers to the latest versions.

Click on the links below to upgrade your computer.

Microsoft Service Pack Center

RDP 7.0 (scroll down towards the bottom of the page for the download)

System Requirements

Broadband Internet connection with at least 3mbps DOWNLOAD and 512kbps UPLOAD speeds

Macintosh:

Minimum OS of 10.5 or above
Must download and install Remote Desktop software (no additional charge) for connection to service

Note: Cloud9 Real Time does not host the Mac version of QuickBooks, all files must be the Windows version

Windows PC:

MINIMUM:
Windows XP SP3, Windows Vista SP2 or Windows 7
Remote Desktop Protocol (Connection) 7.0 or above
150 MB Hard Drive Space
2 GB RAM
1024x768 Monitor Resolution

RECOMMENDED:
Windows 7 SP1
Remote Desktop Protocol (Connection) 7.1
2 GB Hard Drive Space
4 GB RAM
Dual Screen monitors with a combined screen resolution no higher than 4096x2048

NOTE: If you are on a home network, most popular mainstream routers will be fine. However in an office environment with multiple connections coming from many computers, it is best to consider a Business Class router such as ones offered by SonicWall, which allows for a stable Internet connection and consistent traffic to travel through your network.

Also consider removing all Firewall software from computers if you decide to go with a Business Class router, as it will only make the Internet connection slower and may prevent you from accessing necessary functions.

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